Refund policy
Return & Refund Policy
Our Policy: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund.
Eligibility for Returns: To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.
Since all orders are fulfilled directly by our suppliers, we do not accept physical returns to a warehouse. Instead, we handle all return and refund requests directly, so you don't have to worry about international return shipping.
How to Request a Return or Refund: To start a return or refund request, please contact us at shopalnboutique@gmail.com with:
- Your order number
- A brief description of the issue
- Photos of the item if damaged, defective, or incorrect
We will review your request and respond within 1–2 business days with next steps.
Damages, Defective & Wrong Items: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will arrange a replacement or full refund at no additional cost to you — no need to return the item.
Replacements: Replacements are offered for items that are damaged, defective, or incorrect. For change-of-mind returns, a refund or store credit will be issued instead.
Non-Returnable Items: The following items cannot be returned or refunded:
- Sale items and items purchased with a discount code
- Gift cards
- Personalized or custom-made items
- Intimate apparel and swimwear (for hygiene reasons)
Exchanges: We do not offer direct exchanges. If you'd like a different item, please request a refund for your original order and place a new order separately.
European Union — 14-Day Cooling Off Period: If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. The item must be unworn, unused, with tags, and in its original packaging. Proof of purchase is required.
Refunds: Once your refund request is approved, you will be refunded to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at shopalnboutique@gmail.com.